Unified Communications in Healthcare
What is UCaaS?
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When it comes to communications in healthcare, one of the biggest issues is the disconnect between devices. It seems that nearly every aspect of healthcare has been transformed by digital technology aside from clinical communications.
It’s common to see nurses in hospitals across the country carrying three different communication devices on the hospital floor. Even more surprising is to find that none of the devices allow for electronic health record (EHR) access or real-time communication with physicians. The result of relying on legacy communication devices is delayed communications, poorer patient outcomes, and frustrated healthcare teams.
A patient’s care journey will often see them travel through multiple departments in a hospital. Many of these departments use different communication technologies and rely on varying communication protocols. This disconnect creates communication silos that adversely affect the patient’s healthcare journey and leaves medical teams unable to treat patients at a high level.
Streamlining critical healthcare communications with hosted UCaaS
Dynamic Network Advisors partnered with Granger Medical Clinic to improve the clinic’s network connectivity design— leveraging software-defined area-wide network (SD-WAN) architecture to scale bandwidth cost-effectively across locations.
UCaaS Key Features and Benefits for Communication in Healthcare
Streamline Communication and Patient Services
Get real-time data across healthcare entities to streamline communication, close information gaps, and deliver better patient outcomes.
A study of 23,000 medical malpractice claims found 7,000 of them were the direct result of miscommunication or a lack of communication between professionals.
Integrating UCaaS results in better patient outcomes and fewer malpractice claims
Medical personnel have known for years how much more efficient communication would be if allowed to use their smartphones. However, they were restricted due to security risks and HIPAA laws that limit sensitive patient information from being shared electronically.
The biggest game-changer in patient-care today is that UCaaS technology is HIPPA compliant when deployed by the right provider. In a medical emergency, when the difference between life and death often comes down to seconds, a HIPAA compliant unified communication system is necessary to increase the speed and accuracy of treatment.
Partner with a proven UCaaS provider
Implementing UCaaS allows you to solve all your communication and collaboration needs with one vendor. Dynamic provides access to partners with proven communication portfolios that include VoIP, room-based video, mobile solutions, chat, messaging, web conferencing, audio conferencing, contact center solutions, and more.